Categories of personal data we need to collect
- Name (Sole trader names & business points of contact)
- Address (Sole trader addresses/ personal billing addresses)
- Contact Details (Sole trader personal contact details/ business point of contact details where personal phone number is provided by the client)
- Financial
Consequences of failing to provide personal data
If you do not provide the required personal data, it may prevent or delay us from processing your requests, contacting you and prevent us from entering into a waste services contract with you.
Data Controller and Processors
The Data Controller is Worcester City Council.
The Data Protection Officer for Worcester City Council can be contacted at data.protection@worcester.gov.uk.
Purpose of Processing
- Quoting for, implementing and performance of a contract (for commercial waste services).
- Contacting you in order to confirm contracts and improve service delivery and complaint handling and resolution.
- Service delivery (recycling and waste management contract service).
- Service planning/improvement.
Our lawful basis for using your personal data is:
- Entering or performing a contract with the data subject (Regulation 1(b)).
Source of data
- The data subject or their representative.
Who we share the information with
- We may share your information with other teams within the city council as needed to deliver the waste and recycling services.
How long we hold your information
We will only keep your information for the minimum period necessary. The information outlined in this privacy notice will be kept in accordance with our retention schedule which is six years following cease of contract for commercial waste contracts. All information will be held securely and destroyed under confidential conditions.
Individual Legal Rights
Our use of your data will be subject to the following legal rights:
- Your Right to be Informed
- Your Right to Access your personal data
- Your Right for us to Rectify your personal data
- Your Right to Object to how we use your personal data
Individual right to complain to the Information Commissioners Office
If you have any worries or questions about how your personal information is handled, please contact our Data Protection Officer via
Email: data.protection@worcester.gov.uk,
Phone: 01905 722233
Postal Address:
Data Protection Officer
Worcester City Council
The Guildhall
High Street
Worcester
WR1 2EY
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113